Shipping and Returns
Helene Clarkson uses Canada Post.
Helene Clarkson will ship items within five business days, if the item is in stock. We offer a flat rate shipping fee of $10.00 within Ontario and $20 for outside Ontario as well as within the United States and $50 for International. For U.S. and International orders, the customer is responsible for import duties and taxes incurred on any orders additional to shipping charges.
Helene Clarkson is very proud of our product. If there is a product defect, Helene Clarkson will have the item replaced. You may return items to Helene Clarkson for exchange or full refund within 14 days of the shipment date. Please be advised that purchasers are responsible for returning items to Helene Clarkson at their own cost.
All returned items must be in unused condition and with the tags still on.
Items must be sent back to Helene Clarkson using the Canadian or US Postal System with a tracking number. Please do NOT use UPS or FEDEX. The customer is responsible for the return shipping charges on all returns and exchanges. We do not accept any returns via COD.
Sale Merchandise: All purchases of sale and discounted items are FINAL sale. For online sale merchandise, you can exchange your item or receive merchandise credit within 14 days of the shipping date. Sorry, but no refunds to your original form of payment will be issued for online sale or discounted items. For in store sale and discounted merchandise, there are no returns, exchanges or refunds.
All returns should be mailed to 33 Chicora Ave. Toronto, ON M5R 1T7.