SHIPPING TO CANADA

We offer complimentary standard shipping on orders over $100 in Canada.

Helene Clarkson uses Canada Post within Canada We offer a flat rate shipping fee of $10.00 within Ontario and $15 for outside Ontario. Helene Clarkson also uses FedEx and rates are based on location.

SHIPPING TO THE U.S.

We offer complimentary standard shipping on orders over $100 in the U.S.

We offer a flat rate shipping fee of $20.00 within the U.S. For all U.S. orders, the customer is responsible for import duties and taxes incurred on any orders additional to shipping charges. Helene Clarkson also uses FedEx and rates are based on location. Duties and taxes may apply and are the responsibility of the receiver.

SHIPPING INTERNATIONAL

We offer a flat rate shipping fee of $50 for International. For all International orders, the customer is responsible for import duties and taxes incurred on any orders additional to shipping charges. Helene Clarkson also uses FedEx and rates are based on location. Duties and taxes may apply and are the responsibility of the receiver.

Helene Clarkson will ship items within five business days, if the item is in stock.

RETURNS

We hope you love your purchase. However, if it doesn’t work out within 14 business days of order receipt, please follow the return instructions (below) based on your location. 

To return, an item must:

  1. Be unworn, in its original condition.
  2. Have a return tag, as originally attached.
  3. Have branding tag(s), as originally attached.
  4. Be in original packaging.

Note: All accessories, jewelry, and items sold at a discount or promotion are considered FINAL SALE. 

Helene Clarkson is very proud of our product. If there is a product defect, we will have the item replaced.

CANADIAN RETURNS

The customer is responsible for return shipping charges on all returns and exchanges. Items must be sent back to Helene Clarkson using Canada Post with a tracking number. We do NOT accept any returns via UPS, FEDEX, DHL etc. or COD.

Return Address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada

U.S. RETURNS

The customer is responsible for all associated costs for the return shipment and/or exchange. Items must be sent back to Helene Clarkson using United States Postal Service (USPS) with a tracking number. We do NOT accept any returns via UPS, FEDEX, DHL etc. or COD. *Please note any Express shipping fees will not be refunded, as well as any duties and taxes that were paid to import your shipment. Helene Clarkson is not responsible for these additional costs.

Return Address

Helene Clarkson
ATTN: Returns
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada

INTERNATIONAL RETURNS

The customer is responsible for all associated costs for the return shipment, the shipping method and carrier are up to you. *Please note any Express shipping fees will not be refunded, as well as any duties and taxes that were paid to import your shipment. Helene Clarkson is not responsible for these additional costs.

Return Address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada

NOTE 
All purchases of sale and discounted items are FINAL sale. For online sale merchandise, you can exchange your item or receive merchandise credit within 14 days of the shipping date. Sorry, but no refunds to your original form of payment will be issued for online sale or discounted items. For in store sale and discounted merchandise, there are no returns, exchanges or refunds. All accessories and jewelry are final sale.

We’ve done our best to consistently and accurately represent true fabric colours. Due to screen variations, however, photos of fabrics may not be a 100% accurate reflection of their true colour. Please contact us with any questions.