Returns & Exchanges
Returns & Exchanges
We hope you love your purchase. If it isn’t quite right, eligible regular-priced merchandise may be returned or exchanged within 30 business days of receiving your order.
Return Conditions
To qualify for a return or exchange, an item must:
- Be unworn and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
Items that do not meet these conditions may not be accepted.
Sale and Final-Sale Items
All items marked Sale or Final Sale are final sale and cannot be returned, exchanged or refunded.
Accessories and jewellery are also final sale.
Regular-priced merchandise purchased using a promotional code remains eligible for return or exchange unless otherwise stated in the promotion.
Defective or Incorrect Items
We stand behind our products. If you receive a defective or incorrect item, please contact us at info@heleneclarkson.com before returning it so we can assist you.
Canadian Returns
Customers are responsible for return shipping costs.
Canadian returns must be sent using Canada Post with a tracking number. We cannot accept returns sent by UPS, FedEx, DHL, COD or any service that may result in additional brokerage charges.
Return address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant Rd.
Toronto, ON M4S 2M5
Canada
U.S. Returns
Customers are responsible for return shipping costs.
U.S. returns must be sent using USPS with a tracking number. We cannot accept returns sent by UPS, FedEx, DHL or COD.
Original and express shipping charges are non-refundable.
To help prevent duties or taxes from being charged when Canadian-made merchandise is returned, please write the following on the customs documentation:
CANADIAN GOODS RETURNING
HS CODE 9813.0000.10
Return address
Helene Clarkson
ATTN: Returns Department
565 Mount Pleasant Rd.
Toronto, ON M4S 2M5
Canada
International Returns
International customers are responsible for return shipping costs and may use their preferred tracked postal service.
Original and express shipping charges are non-refundable. Any duties, taxes or fees associated with returning an international order are the responsibility of the customer.
Return address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant Rd.
Toronto, ON M4S 2M5
Canada
Refunds
Once your return has been received and inspected, we will notify you whether it has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.
Original and express shipping charges are non-refundable.
Fabric Colours
We do our best to represent fabric colours accurately. However, colours may appear slightly different depending on your screen settings. Please contact us before ordering if you have questions about a colour.
Questions?
Please contact us at info@heleneclarkson.com or 416-519-2223. We are always happy to help.