Returns + Exchanges
RETURNS + EXCHANGES
We hope you love your purchase. However, if it doesn’t work out within 30 business days of order receipt, please follow the return + exchange instructions (below) based on your location.
To return or exchange, an item must:
- Be unworn, in its original condition.
- Have a return tag, as originally attached.
- Have branding tag(s), as originally attached.
- Be in original packaging.
Note: All accessories, jewelry, and items sold at a discount or promotion are considered FINAL SALE.
Helene Clarkson is very proud of our product. If there is a product defect, we will have the item replaced.
CANADIAN RETURNS
START YOUR RETURN: here
The customer is responsible for return shipping charges on all returns and exchanges. Items must be sent back to Helene Clarkson using Canada Post with a tracking number. We do NOT accept any returns via UPS, FEDEX, DHL etc. or COD.
Return Address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada
U.S. RETURNS
START YOUR RETURN: here
The customer is responsible for all associated costs for the return shipment and/or exchange. Items must be sent back to Helene Clarkson using United States Postal Service (USPS) with a tracking number. We do NOT accept any returns via UPS, FEDEX, DHL etc. or COD. *Please note any Express shipping fees will not be refunded, as well as any duties and taxes that were paid to import your shipment. Helene Clarkson is not responsible for these additional costs.
Note: On the customs form you MUST write the following in the description box to not incur any taxes or duties:
HS CODE 9813.0000.10
CANADIAN GOODS RETURNING
Return Address
Helene Clarkson
ATTN:RETURNS DEPARTMENT
HS CODE 9813.0000.10
CANADIAN GOODS RETURNING
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada
INTERNATIONAL RETURNS
START YOUR RETURN: here
The customer is responsible for all associated costs for the return shipment, the shipping method and carrier are up to you. *Please note any Express shipping fees will not be refunded, as well as any duties and taxes that were paid to import your shipment. Helene Clarkson is not responsible for these additional costs.
Return Address
Helene Clarkson
ATTN: Returns
565 Mount Pleasant, Rd.
Toronto, ON M4S 2M5
Canada
NOTE
All purchases of sale and discounted items are FINAL sale. For online sale merchandise, you can exchange your item or receive merchandise credit within 14 days of the shipping date. Sorry, but no refunds to your original form of payment will be issued for online sale or discounted items. For in store sale and discounted merchandise, there are no returns, exchanges or refunds. All accessories and jewelry are final sale.
We’ve done our best to consistently and accurately represent true fabric colours. Due to screen variations, however, photos of fabrics may not be a 100% accurate reflection of their true colour. Please contact us with any questions.